Shipping policy
Shipping policy
I cannot guarantee delays in shipment, extremes of environment, or mishandling of your package will not happen. I take as many precautions as I can to ensure that the plants are not able to be damaged by rough handling, but there are unforeseen circumstances that could happen.
I will guarantee live arrival of all plants shipped using UPS Next Day Air only.
Once the plant leaves my hands, I assume no responsibility of loss or damage.
All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. If extreme heat or cold is expected for your area, please understand your shipment may be delayed to ensure the best possible circumstances for your plant to be shipped. You will be notified if a longer than normal delayed is to be expected. You will receive another notification when your order has shipped.
Domestic shipping policy
We offer $15+ flat rate shipping to the continental United States.
|
Shipping option |
Estimated delivery time |
Price |
|
UPS Ground |
1 to 4 business days |
$15+ |
|
UPS 2 Day |
2 business days |
$25+ |
|
UPS Next Day |
1 business days |
$45+ |
Local delivery
Not available at this time.
Local pickup
All local pick up orders are carried out at 10:00am on Saturday mornings near the area of 144th & Harrison. Please contact for exact location.
How do I check the status of our order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at theeliteleaf@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do not ship to P.O. Boxes
Refunds, returns, and exchanges
For the full policy please visit, https://theeliteleaf.com/policies/refund-policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at theeliteleaf@gmail.com with your order number and photos and unboxing video(s) of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at theeliteleaf@gmail.com.