Refund policy

I do not offer returns or refunds. I take the utmost care to ensure the plants that you are receiving are of the best possible quality with any deficiencies in quality noted prior to purchase. If your plant is not acclimating as you would like or is declining in health, please reach out to me as soon as you notice these situations so I can give you the best possible chance at turning your plant around to a beautiful and healthy plant.

You can always contact us for any questions at theeliteleaf@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please make sure to include a unboxing video to show plant quality upon receiving it. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges of plants are not offered for shipped plants, but local sales will be considered on a case by case scenario.

Refunds
Due to the delicate nature of plants and the risk of shipping plants, refunds are not typically offered. Always contact us with concerns as soon as you have a concern and guidance will be offered for your circumstance.